FAQs
Maintenance and Hair Care
Treat your extensions as if it is your real hair. Your extensions will last you years with the proper care. When washing your extensions Be sure to use a good shampoo and conditioner as well as a wide tooth comb or wig brush, Please keep in mind that raw hair is 100% unprocessed human hair. Raw extensions, mostly curly textures, are higher maintenance. With any curly textures, raw or virgin, we recommend twisting into sections at night to Prevent tangling. With extensions that require heat, using an excessive amount and heavy products are not necessary. Silk scarfs and bonnets are the best option for preserving your hair.
Return and Exchange Policy
Once you recieve your hair there will be no refunds.
You may be eligible for an exchange for a product of the same price.
Cancellation Policy
Once your order is placed there will be no cancellations of your order. Preordered hair is ordered to our vendor specifically based off of what you order. Our vendor does not issue refunds or cancellations once your order is placed and neither do we. Thank you for your understanding.
Shipping
On hand hair will ship the same day.
Preordered hair takes at least 3 business days to process and 4 business days to ship.
Keep in mind that your preordered hair is being shipped from Vietnam. Once your order is shipped it is out of our control. You will not receive a refund if your hair does not come within the time frame you need it, it is up to you to order ahead of time.
Tracking numbers will be sent out via email, so please provide the correct email when placing an order. It is also best to double check your shipping address, whatever address you put is where the hair will be shipped. If something is wrong it is best you let us know IMMEDIATELY. If you put in the wrong address, it is out of our control once shipped.
Alise Extensions is ran by one single person. One person is handling every aspect, so please be patient when it comes to shipping, orders are shipped out as quick as possible as we receive them. Feel free to still contact us with any questions regarding your order and we will work with you as best as possible.
How many bundles do you recommend?
We suggest that you use :
2 bundles or more for 10”-14”
3 bundles or more for 16”-26”
4 bundles or more for 26” and up.
What is the difference between hd and transparent lace?
HD is a light transparent almost clear lace. The material is very thin for the most realistic results. HD lace is perfect for all skin tones. HD lace is also very delicate and can easily tear so it is in your best interest to be gentle with it. Transparent lace is a thin but durable lace. Transparent lace also melts well into the skin and can still give you flawless results even though it is thicker than HD lace. Raw hair can be limited at times.
Raw hair vs Virgin hair
Raw hair is a single donor based hair that has not been chemically processed in any way. Raw hair will always come bandaged in a square form. It is thick from the weft down to the ends of the hair and gives you the most natural blend for your real hair. For installs with leave out we highly recommend raw hair for the more natural look. Raw hair also has increased longevity. This hair is more expensive because you are able to get more uses out of it. If taken care of right, you will be able to use this hair for at least 2-3 years.
Virgin hair is chemically processed hair that is customized to fit every hair color. This hair can lift to a #27 if you’re looking to bleach. Virgin hair offers more textures than raw hair because it is processed to create the textures it comes in. Virgin hair always comes in a circular form and is also easily sourced.
With both types of hair we still recommend using proper hair maintain and tips. Treat your bundles like you would treat your real hair. This will give you the most use out of them.
Does the hair shed?
All hair does have minimal shedding which is normal. Our hair will never shed to the point where there is a change in the density or look. Proper maintenance is still advised for all hair. Tangling hair on your own or not keeping up with it will result in shedding. It is best to use a wig brush or a wide tooth comb.